hotelInfo

Hotel Policies

Check-In Time: 4:00PM | Check-Out Time: 11:00AM

Parking: The Kent Hotel does not have its own parking area but it does offer discounted Valet Parking Service through an outside company at a rate of $35.00 per day

Occupancy: There is a limit of 4 people (maximum) per room regardless of the category of room.

Extra Person Fee:
All room rates are based on double occupancy (2 people). Should a guest book a room for 2 people and arrive at the hotel with an extra person(s), an additional $20.00 will be added to the daily room rate for each extra person that will be occupying the room.

Reservations Deposit: The hotel requires the pre-payment of the first night’s room and tax (tax is 14% in Miami Beach) upon the booking of any reservation.

Cancellation Policy: We extend a 72 Hour Cancellation Policy. Guests may cancel a reservation 3 days or more prior to their arrival date and receive a full refund of their reservation deposit. Please note that special events require a 30 Day cancellation policy.

Early Check-In: The hotel can provide an early Check-In based upon availability. A fee of 50% or more of the daily rate may apply.

Late Check-Out: Late check-outs will only be granted up to 4 P.M. A fee of 50% or more of the daily rate may apply. If a guest checks out past 4 P.M. the full day rate must be paid. Late check-outs can only be confirmed on the morning of your departure and they are based solely on availability.

Smoking: The Kent Hotel does not have any smoking rooms – all of our rooms are considered non-smoking rooms. Please be aware that anyone who smokes in our rooms is doing so against our policies and may be subjected to a $250.00 smoking fee.

Packages:
Hotel guests can mail packages prior to or during their stay free of charge. We will hold the package until it is picked up by the guest. We encourage guests to put the same name on the package as the name on the reservation so it can be easily located. Guests are responsible for making sure that they retrieve their package prior to check-out. Should a package be left behind at the hotel, guests will be responsible for the shipping and handling charges associated with retrieval of their package. Any package left behind at the hotel for over 14 days will be disposed of. There is a size and quantity limit to packages being held for free, if the size or quantity of a package(s) are excessive we reserve the right to charge a storage and holding fee. The default limit on packages is 3 per room.

Age Limits: To book a reservation or to check-in to the hotel, a guest must be 18 years of age or older.

Payment Types Accepted: Visa, Mastercard, American Express, Discover, Traveler’s Checks and Cash. We do not accept personal checks or pre-paid credit cards as payment. Cash can be used to pay for the room and tax charges but we do not accept cash as payment for the incidentals deposit.

Deposits: Upon Check-in all guests are required to place a deposit on their room. This deposit covers all incidentals (telephone calls, room service, laundry service, room damages etc. etc.) An authorization will be placed on the credit card provided for the room and tax balance of the reservation, along with an additional amount to cover incidentals (typically it would be $100.00 per day but this amount may vary) Debit Card authorizations appear as a “pending charge” on the card. Once a guest has checked out authorizations typically take 5 to 7 business days to be removed. We do not control the amount of time it takes for a hold to be removed, this is determined by the issuing bank. Cash Deposits will not be accepted as payment for the incidentals deposit.

Lost & Found:
The hotel provides in-room safes for every room. We encourage all guests to keep valuables in their safe. We will not be held liable for any missing items from the room. Any items left behind after a guest has checked-out may be considered “disposable” and can be thrown out. Should the hotel deem an item “valuable” and enter it into our “Lost and Found” items, it will be held for a maximum of 30 days. Any item that has been in Lost and Found for over 30 days will be disposed of. Guests are responsible for the shipping and handling charges associated with the retrieval of their items.

Housekeeping Services:
Housekeeping service will be provided once a day between 9 A.M. and 5 P.M. If a guest leaves a “Do Not Disturb” sign on their door the Housekeeping Department will skip the daily service.

Resort Fee:
Every reservation will be charged a $20.00 per night resort fee that is collected upon check-in and/or added to the final bill. This fee covers the following amenities: Wifi Internet, Beach Towel Rentals, Package Storage and Retention, Fax and Copier Services, Luggage Storage prior to check-in and after check-out, Local and Domestic phone calls, Champagne drinks upon arrival and water as well.

Pet Policy:
The Kent Hotel is a pet friendly property – please note though that we have a limit of one dog per room, there is a weight limit of 30lbs. on all pets, and the hotel charges a pet fee (non-refundable) of $200.00 for the duration of your stay. We expect our furry guests to be well behaved, excessive barking that becomes detrimental to other guests will not be tolerated and can be deemed as a cause to cancel your current reservation.

Groups: We offer group rates for reservations of (10) rooms or more. Please Contact our reservations department for more info.

Eddie Nunez
Sales Director

Email: sales@thekenthotel.com

305.999.1266 (Office)

305.403.7592 (Fax)